We take pride that most orders are picked, packed and shipped within one business day. Although we do our best to get all orders out the next day, sometimes there is a delay due to busy times or if the product you're ordering is out of stock. If you need a product by a certain date, please let us know in the Special Instructions section on the Checkout page or contact us before placing your order and we will do everything we can to assist you.
To receive free shipping, your order needs to be shipped within the contiguous (lower 48) United States. Please keep in mind that our Free Shipping offer does not factor in special order requests or non-stocked items. In order for us to continue offering free shipping, we reserve the option to designate the best shipment method for your order to qualify it for free shipping.
Orders for in-stock items that are placed before 2:00 PM EST usually ship the same day. Orders received after 2:00 PM will often ship the same day; however, they may ship the next business day. Occasionally, if an item is out of stock, we cannot guarantee standard turnaround times. Rest assured though, our inventory is extensive and we normally carry more than necessary to avoid back orders as best as possible. If your desired product is back ordered, we will notify you immediately so that you may request an alternate item if possible.
Most orders are shipped by UPS Standard Ground Delivery. Larger orders, when deemed cost-effective, will ship via freight. If your location is unable to accept freight deliveries, please let us know as soon as you can so we can make the necessary shipment adjustments to ensure your order arrives in a timely fashion.
If you need your order expedited or have specific shipping requests, please contact us so we can discuss all your shipping options.
Once your order leaves one of our warehouses, it typically takes 1-5 business days to arrive, depending on your location, inventory, and which of our warehouses processes your order. If your delivery time is over a holiday please add an additional day for delivery. Holidays include Christmas, New Years, Memorial Day, 4th of July, Labor Day and Thanksgiving.
Depending on your location, your order will ship fast from one of our three warehouses in Lakewood, New Jersey; Atlanta, Georgia; or Sparks, Nevada. Even though we maintain three warehouses to help get your order to your door as soon as possible, we cannot guarantee your order will ship from the warehouse nearest your shipping address due to inventory factors or other reasons. If you have special warehouse requests, please let us know and we’ll do whatever we can to address your needs.
If you need to return or exchange an item, we will gladly send you a postage paid return shipping label. Unfortunately, return shipping charges are non-refundable unless we sent you a defective product (in that case, we’ll cover the shipping cost). Please visit our Returns & Exchanges page for more information.
Sometimes, delays in shipping are caused by events or incidents beyond our control, or our carrier's control, which may include, but are not limited to adverse weather conditions, unavailability or refusal to accept packages, natural disasters, civil unrest, labor disputes or disruptions in transportation networks. In such cases we ask for your patience and understanding that shipping refunds may not be given for such unforeseen circumstances.
If you have any questions about specific turnaround and delivery times, expedited shipping, item availability, pallet shipping, or any other inquiry, please contact us and we will do our best to accommodate your needs.