Returns and Exchanges

returns and exchanges
We hope you are100% satisfied with your purchase

But in case you're not, we will gladly accept returns or exchanges within 30 days and issue a complete refund.

Please read our return policy below, and then either
complete your return online using the
NEW Easy Returns feature in your account,
or contact our customer service team for assistance.

returns and exchanges
Return and Restocking Policy

All returns must arrive to our warehouse in the original packaging with the RMA number clearly written on the outer packaging.

A 15% restocking fee and all return shipping costs will be deducted from the refund amount unless the wrong item was shipped by us or a product was deemed defective.

A full refund (minus the restocking fee and return shipping costs if applicable) will be made in the original method of payment within 10 days of receiving the return.

Exchange Policy

All items being exchanged must arrive to our warehouse in the original packaging.

A restocking fee will not be applied to items being exchanged. However, the customer will be responsible for the return shipping costs unless the wrong item was shipped by us or the product was deemed defective.

Once the returned product is received at our warehouse, a credit (minus the return shipping costs if applicable) will be issued to the customer’s account in the original method of payment.

Refund Policy

Once we receive your return, a credit (minus the 15% restocking fee or return shipping costs if applicable) will be issued to your account in the original method of payment. It may take up to 10 business days from the day we receive your return to process the return and issue the refund.

Damaged items Policy

For items that are damaged or defective, we will issue a full refund, and waive any additional fees. However, if once the item is received by Plasticplace it is determined that it is not defective, then the customer will be responsible for the return shipping fees as well as a 15% restocking fee.

If your item was damaged in transit – please contact customer service, and they will assist you in filing a claim with the carrier.

Contact Customer Service

Phone: 877.343.2247

Email: info@plasticplace.com

Online Chat

How to Use the NEW Easy Returns option in your account:

Most returns and exchanges can easily be processed right from your account on plasticplace.com. Once you log in to your account, view the order that you would like to return, and then choose Easy Returns.

  • Enter the quantity that you would like to return next to the item
  • Use the dropdown menu to select the reason for the return
  • Read and accept the terms and conditions
  • Click submit to receive your shipping label

Your return shipping label will open automatically* after you click submit. Please print the label, and then affix it to the outer packaging.

You can drop off your return at the nearest UPS Drop-off location, or schedule a pickup with UPS directly.

*If for any reason your label doesn’t appear once you click submit, please contact our customer service team.

**Please note that all items returned using the Easy Returns tool must be returned as one package either boxed, strapped, or taped. Please do not use the shipping label on more than one package as it will not be accepted by UPS.

For the following types of returns, please contact customer service for processing:

  • items exceeding 70 LBs
  • items that were damaged upon arrival
  • items that are being returned from an order that has already been partially returned.

If you have additional questions about our return/exchange policies, please contact us at info@plasticplace.com or call us at 877-343-BAGS (2247).

NOTES:

PlasticPlace is not responsible for any consequential or incidental damage resulting from the sale or use of any merchandise bought from us. We are responsible for the monetary value of the merchandise only.

Custom orders are not eligible for returns or exchanges.